Contact us

Last Updated: 27th November 2025

We're here to help. Please reach out using the relevant contact details below:

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Web Orders
For enquiries about orders placed on zyliss.ch– including order status, product availability, exchanges, cancellations, returns, or damaged items – please contact:
📧 contact.ch@dkhouseholdbrands.com
📞 +41 43 266 15 00

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Product Support & Guarantee Claims
For help with guarantee claims, spare parts, product manuals, materials, care instructions, or ingredients, please contact:
📧 contact.ch@dkhouseholdbrands.com
📞+41 43 266 15 00

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Retailer Enquiries
For retailers with questions about purchase orders, deliveries, product availability, returns, invoices, or trading opportunities, please contact:
📧 contact.ch@dkhouseholdbrands.com
📞 +41 43 266 15 00

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Food Service Enquiries
For new or prospective food service customers with questions about pricing, product availability, or trading opportunities, please contact:
📧 contact.ch@dkhouseholdbrands.com
📞 +41 43 266 15 00

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Office Hours
Monday – Friday: 9am – 5pm
Closed on bank holidays and between Christmas and New Year.

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Important Information for Third-Party Purchases
If you bought your item from a third-party retailer (such as Amazon), please contact them directly for returns or refunds. We are unable to process these.
However, if your product is damaged or has stopped working and is still within warranty, we can assist with a guarantee claim.

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Postal Address
Please do not send items back without contacting us first. Unauthorised returns may not be eligible for repair, refund, or credit.
Our address is:
Zyliss CH
DK Household Brands AG
Eggbühlstrasse 28
CH-8050 Zürich
Switzerland