Delivery & Returns

Thank you for shopping with zyliss Switzerland. Here is the information about delivery, voluntary returns and what to do if something goes wrong.

Where we deliver

We currently deliver to Switzerland and Liechtenstein.

Delivery charges

Delivery: CHF 7.30 per order.
Delivery is free when the eligible order value exceeds CHF 50.00. Any delivery charges are displayed before payment. Prices displayed in the Swiss store are in CHF and include applicable mandatory taxes.

Shipping times

Our current estimated shipping time is 1–2 working days from order confirmation. Once your parcel has shipped, you will receive the tracking details when available. If there is a significant delay, please contact customer service. Please note all products are shipped from Germany.

Voluntary 14-day satisfaction return

In addition to your rights concerning defective goods, we offer a voluntary return period of 14 days from the date the order is delivered. Contact our Swiss service team within this period, stating your order number and the items you wish to return. Eligible change-of-mind items must be unused and complete, with accessories and manuals. Please retain original packaging where possible, but packaging alone is not automatically proof of defect.

Return procedure and costs

Email contact.ch@dkhouseholdbrands.com before dispatching a return so we can provide the correct returns instructions and warehouse address. Do not send parcels to the Zurich registered office unless explicitly instructed. 

Refunds and exchanges

Once an eligible voluntary return has arrived and been checked, we aim to refund the price to the original payment method within 14 days. If the whole order is returned, the original standard outbound delivery charge is refunded. Alternative items may be available as an exchange, subject to stock; any difference in price will be agreed before the exchange.

Faulty, damaged or incorrect items

Please contact us promptly after discovering a defect, transit damage or delivery error, describing the problem and supplying your order number and photographs when helpful. Swiss statutory rules on defects are separate from the voluntary return offer and any manufacturer guarantee; we will assess the available remedy under the sales contract and applicable law. The voluntary 14-day condition does not remove statutory rights relating to defects.

Need help?

Customer service:
contact.ch@dkhouseholdbrands.com
+41 43 266 15 00.

Please do not use the registered address as the returns warehouse without our instructions.